AI Customer Service That Automates More and Delights More

Map your workflow visually. Describe steps in plain language. Refund request? AI checks the order, asks for images, verifies eligibility, processes the return. Need to change the flow? Update in minutes—no retraining, no SOPs to redistribute.

AI pulls order details from Shopify, shipping status from logistics, customer history from your CRM—all mid-conversation. Same context your agents gather across multiple screens, in seconds. Faster answers, more queries resolved without escalation.

Process refunds. Cancel orders. Initiate exchanges. Update addresses. AI executes actions like these automatically—but only when conditions you define are met. Same conditions you'd give a human agent. That's how you push automation past 80%.

Customer writes in Hindi, Tamil, or Bahasa? AI detects it instantly, responds in the same language. No more ignored messages or slower service for non-English speakers. Same quality for everyone—without separate workflows or teams.

Damaged product? AI looks at the photo, identifies the item, grades the damage, applies your policy. Train it like you'd train an agent—except AI catches every detail, every time. Conversations you used to route to humans? AI handles them now.

AI handles every conversation first. When the workflow calls for a human agent, AI creates the ticket—conversation summary, details collected, customer and order info pulled in. Agents don't create tickets or hunt for context. They open and resolve.

Customer name, contact details, past orders, current order status, conversation history—all visible without switching systems. Details that used to take agents minutes to gather are already on screen. Faster resolution for every ticket.

AI drafts replies, fills disposition forms, and completes ticket fields—all based on conversation context. Agents review, edit if needed, and move on. Every ticket closes faster, regardless of agent experience.

AI routes every ticket to the right agent or team—by skill, channel, or urgency. Refund query? Finance. Delayed order? Logistics. Frustrated customer? Jumps the queue, assigns to first available agent. No manual triage, no tickets sitting unassigned.

One-click buttons for refunds, returns, exchanges, cancellations. Click, fill a quick form, done—without opening Shopify, your OMS, or any other system. Agents stay in one screen from first message to resolution.

See what customers are asking—returns, refunds, cancellations, product questions—broken down by volume and trend. Spot when certain ticket types spike. Understand demand patterns before they become problems.

Track AI automation rate by ticket category, channel, and time period. See exactly where automation is high and where it's lagging. The starting point for every workflow improvement.

Response times, resolution rates, CSAT per agent. See who's performing and who needs coaching—with data, not guesswork.

Track satisfaction scores for both AI and human-handled conversations. Spot where scores drop, drill into those conversations, figure out what to fix—whether it's workflow, policy, or training.

Set response and resolution time targets. Get alerts before breaches. Track performance across teams and channels.

AI reviews every conversation for tone, accuracy, and policy compliance—both AI and human-handled. No manual sampling, no 5% audits. Every conversation checked, issues flagged automatically.