Simple, scalable pricing
We’re building AI customer support that just works. Pick a plan, and our team will configure everything for your business — no setup headaches.
Essential
Suite
Enterprise
AI powered inbox
Connect multiple channels
AI agents
Customer 360
CSAT & SLAs
Analytics
Dedicated implementation engineer
Admin Copilot
AI Agent workflows
Guardrails and business rules
AI on WhatsApp, Email, Instagram, Messenger, Live Chat
Voice AI agent
Multilingual (100+ languages)
Knowledge base
Image and document understanding
AI shopping assistant
AI takes actions
Real-time data access
Custom integrations
Automated follow-ups
Interactive forms
AI-to-human handoff
Brand voice and tone
Testing and simulations
Observability and debugging
Omnichannel inbox
Customer 360
Customer history across channels
Conversation and ticket merging
AI creates tickets with full context
Agent Assist
Ticket actions
Custom disposition forms & ticket fields
AI auto-fills disposition forms
AI ticket summary
Parent-child tickets
AI-powered ticket routing
Agent skill-based routing
Team-based routing
Sentiment-based routing
Team and agent management
Triggers & automated actions
Advanced conditional rules
WhatsApp
Email
Instagram
Facebook Messenger
Live chat widget
Chat widget customization
Telephony provider integration
WhatsApp voice calls
Call recording & transcription
AI call analysis & ticket creation
Post-call follow-up
Remove Flowcall branding
WhatsApp template creation & management
Broadcast campaigns
Customer segments
Order update triggers
COD confirmation and prepaid conversion
Abandoned cart recovery
Post-fulfillment triggers
Custom event & webhook triggers
AI QA on all channels
Audit every conversation or the ones that matter
Custom QA criteria
Tone, accuracy & policy compliance
AI agent QA
Human agent QA
Escalation detection
Conversation insights
Automation gap detection
QA review workflow
QA on your existing helpdesk
CSAT surveys
Human and AI agent SLAs
SLA-based automations & escalations
Pre-built dashboards
AI automation rate tracking
Agent performance metrics
Custom reports
Scheduled exports
Real-time analytics
Roles & permissions
SSO
Shopify (one-click)
WooCommerce & Magento
Logistics providers
CRM & OMS
Helpdesk integrations
Catalog ingestion
Custom data tables
APIs and webhooks
Have a question about features or pricing? Write to us
Trusted by leading brands with AI-first support
Due to the sheer volume of queries, our FRT used to be in hours. Full resolution took days, and CSAT suffered. Flowcall was the only AI agent that could automate our complex workflows without giving incorrect or made-up answers. Now FRT is under a minute, AI resolves 84% of queries end-to-end and CSAT is up 52%.
84%
queries automated, no human needed
52%
increase in CSAT
Vikash Pathak
Head of Customer Experience, mCaffeine & Hyphen
Get a quote built on your volume
Tell us your monthly conversations by channel, your team size and the systems you use. We'll send a quote with every line item, and scope a proof of concept if you qualify.
Each product has its own unit. The AI Agent is priced per session, and Voice AI calls per minute. The AI Helpdesk is priced per licence beyond those included, AI QA per audited conversation beyond a daily allowance, and WhatsApp Marketing per message beyond a monthly allowance. Integration setup is a one-time fee, and support is a monthly plan.
Everything the AI does with one customer on one channel in a 24-hour window: every reply, lookup and action. If the same customer writes on WhatsApp and on email, that is two sessions. If the conversation picks up again after 24 hours, a new session starts.
Yes. A session costs the same on WhatsApp, Instagram, Messenger, Live Chat and email. If most of your volume is email, we can price per email thread instead: every reply in one thread is covered once, and duplicate threads linked to an open ticket aren't billed.
No. Only the AI's interactions with a customer are billable sessions. Chats and emails your agents handle are part of the AI Helpdesk, covered by their licences. Calls are the exception: each eligible call is a session, because the AI transcribes and summarises it and creates the ticket.
Each inbound or outbound call of 30 seconds or longer that your agents handle through Flowcall is one session. It covers the customer context when the call connects, transcription, summary, ticket creation and follow-up actions. Shorter calls aren't counted, and your telephony provider bills its own call charges. Calls the Voice AI agent handles are priced per minute instead.
Yes. Your quote sets a monthly minimum number of sessions, shared by chat, email and eligible calls. Sessions above the minimum are billed at the same price per session.
Integration setup is a one-time fee based on the systems we connect and their complexity, not on each API. Ongoing configuration changes and support are one monthly plan. For a qualifying proof of concept, the integrations it needs are built free.
No. Meta bills its WhatsApp charges to you directly. Flowcall's own outbound price applies only above your included monthly allowance.
Yes. The AI Agent can create and update tickets in Freshdesk, Salesforce or Sprinklr, and AI QA can audit the email your team answers there. Each connection is built for your account, and you pay only for the Flowcall products you use.
Instead of a self-serve trial, qualifying teams get a free proof of concept on one of their own workflows, with the integrations it needs. Book a demo with your work email and monthly support queries, and we'll tell you whether you qualify.
Bring your monthly conversations by channel, your team size, and what you pay today for tools, telephony and outsourced agents. We'll set the Flowcall quote beside it, including the work the AI takes off your team, so you can judge it on the whole operation.
Per minute of the calls it handles. The Voice AI agent runs in enabled deployments with a supported phone setup, and we quote it with the rest of your plan.