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Simple, scalable pricing

We’re building AI customer support that just works. Pick a plan, and our team will configure everything for your business — no setup headaches.

Essential

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Suite

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Enterprise

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AI powered inbox
Connect multiple channels
AI agents
360 Customer view
CSAT & SLAs
Analytics
White-glove onboarding & dedicated support
Agent builder
Deterministic AI workflows
AI on WhatsApp, Email, Instagram, Messenger, Live Chat
Multilingual (100+ languages)
AI understands images
AI product recommendations
AI takes actions
Real-time data access
Natural language API integration
Intelligent handover
Configure AI tone & personality
AI-powered unified inbox
Customer 360 view
Inbox organized by customer
Cross-channel ticket deduplication
AI creates tickets with full context
AI assist for agents
One-click action buttons for agents
Custom disposition forms & ticket fields
AI auto-fills disposition forms
AI ticket summary
AI-powered ticket routing
Agent skill-based routing
Requires add-on
Team-based routing
Sentiment-based routing
Triggers & automated actions
Advanced conditional rules
WhatsApp
Email
Instagram
Facebook Messenger
Live chat widget
Chat widget customization
Telephony provider integration
WhatsApp voice calls
Call recording & transcription
AI call analysis & ticket creation
AI-triggered outbound email from calls
Remove Flowcall branding
WhatsApp template creation & management
Broadcast campaigns
Shopify segment sync & targeting
Order update triggers
Customer outreach triggers
Post-fulfillment triggers
Custom event & webhook triggers
AI QA on all channels
Custom QA parameters
100% conversation coverage
Tone, accuracy & policy compliance
CSAT on every conversation
Human and AI agent SLAs
SLA-based automations & escalations
Pre-built dashboards
AI automation rate tracking
Agent performance metrics
Custom reports
Scheduled exports
Real-time analytics
SSO
Roles & permissions
Shopify (one-click)
WooCommerce & Magento
Logistics providers
CRM & OMS
Catalog ingestion
Custom webhook & event integrations

Have a question about features or pricing? Write to us

Trusted by leading brands with AI-first support

atomberg
mcaffeine
knya
DaMENSCH
Hyphen
atomberg
mcaffeine
knya
DaMENSCH
Hyphen

Due to the sheer volume of queries, our FRT used to be in hours. Full resolution took days, and CSAT suffered. Flowcall was the only AI agent that could automate our complex workflows without giving incorrect or made-up answers. Now FRT is under a minute, AI resolves 84% of queries end-to-end and CSAT is up 52%.

84%

queries automated, no human needed

52%

increase in CSAT

Vikash Pathak

Vikash Pathak

Head of Customer Experience, mCaffeine & Hyphen

See How 80%+ Automation Actually Works

We'll show you real conversations—AI handling refunds, tracking orders, switching languages—all fully automated, end to end.

Most chatbots either follow rigid scripts or improvise and get things wrong. Flowcall's Deterministic Decision Engine gives you both—your exact process, followed step by step, while the conversation stays natural. Every condition is checked, every step is completed, nothing gets skipped. That's how we get past 80% automation without incorrect or made-up answers.

Yes. AI pulls data from every system your agents use—your store, CRM, logistics, payments—so it gets the same context a human would. Most teams start at 50-60% automation on day one. We work with you to add workflows and push higher. 80% automation typically takes 2-3 months. Some hit 90%+.

It resolves. Refunds, cancellations, order changes, returns—AI checks your policies, takes action in your systems, and closes the ticket. That's the difference between a chatbot and an AI agent.

Yes. AI ingests your entire catalogue—attributes, use cases, compatibility. It asks questions, narrows down what the customer needs, and recommends like your best salesperson would.

Most can't tell. AI speaks in your brand voice, remembers context across messages, and responds naturally. The only giveaway? Answers arrive faster than any human could type.

WhatsApp, email, Instagram, Messenger, live chat, and phone. AI handles conversations on all channels except phone—for now. For phone, we integrate with your telephony provider, transcribe every call, and create tickets automatically. Voice AI is coming soon.

AI handles 80%+ of queries—sometimes 90%+. For the rest, it collects information and hands off with full context. With AI Assist, your agents become at least 2x faster. Almost every company we've worked with has seen >50% agent headcount reduction. Human agents stay important—you just need fewer of them.

Ours is built for AI-first support. AI creates tickets, summarizes conversations, drafts responses, fills forms, routes intelligently. But here's what traditional helpdesks can't do: when AI hands off to a human, the human can hand back to AI. Need approval on one step, then AI continues? That works. In traditional helpdesks, once a ticket goes to a human, everything after is manual. Ours flows both ways.

100+ pre-built integrations—channels, CRMs, order management, logistics, payments. Every system your agents use, AI uses too. Need a custom integration? Describe your system in plain English—how it authenticates, what data you need—and AI creates the integration for you. No developers, no API documentation needed.

Yes. Your team shares SOPs for common use cases—returns, refunds, exchanges—along with FAQs. We turn them into AI workflows. Your team tests by chatting with the AI and sharing feedback. We fix issues immediately. We keep iterating until your team feels confident enough to go live.

We take ownership. We configure and update your AI workflows to your requirements. Your team's only job is to flag where AI gets it wrong—we fix it, usually immediately.

We do something better. We configure AI workflows for your actual business—completely free. Your team tests it, suggests improvements, and we iterate until the responses are right. You go live only when you're confident.

Book a demo. Tell us your use case and we'll map out how to get you live.