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Customer details

Alice K

@alice.k_ig

Past orders

Returns

Open order

Item SKU

HY#193193301

Order ID

#4392

Order status

Out of stock

Shipping

Processing

Items

Value

8900 INR

Open ticket

Closed tickets

Past orders

Ticket summary

Customer placed an order 4 days ago but haven't received a confirmation or status update. Our systems display Order item out and stock and under processing. Mood - slightly frustrated.

Ticket created

Category - order tracking request

5 mins ago

Ticket assigned to human agent

Assigned to Nikita S.

6 mins ago

Ticket updated

Auto fetched shipping and order details

6 mins ago

First response

Agent responded to ticket

6 mins ago

Trusted by leading brands with AI-first support

Due to the sheer volume of queries, our FRT used to be in hours. Full resolution took days, and CSAT suffered. Flowcall was the only AI agent that could automate our complex workflows without giving incorrect or made-up answers. Now FRT is under a minute, AI resolves 84% of queries end-to-end and CSAT is up 52%.

84%

queries automated, no human needed

52%

increase in CSAT

Vikash Pathak

Head of Customer Experience, mCaffeine & Hyphen