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AI That Actually Resolves Issues — Not Just Answers Questions

Most AI chatbots answer questions. Ours executes workflows — refunds, exchanges, cancellations, order changes — following your SOPs step by step. That's how we push automation beyond 80%.

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AI Agents

Follows your SOPs — handles simple to complex workflows seamlessly

AI for Sales

Product recommendations, store locator, and guided shopping experiences

Trusted by leading brands with AI-first support

atomberg
mcaffeine
Lifelong
The Sleep Company
knya
DaMENSCH
Hyphen
atomberg
mcaffeine
Lifelong
The Sleep Company
knya
DaMENSCH
Hyphen

Due to the sheer volume of queries, our FRT used to be in hours. Full resolution took days, and CSAT suffered. Flowcall was the only AI agent that could automate our complex workflows without giving incorrect or made-up answers. Now FRT is under a minute, AI resolves 84% of queries end-to-end and CSAT is up 52%.

84%

queries automated, no human needed

52%

increase in CSAT

Vikash Pathak

Vikash Pathak

Head of Customer Experience, mCaffeine & Hyphen

Your process, automated.

AI that follows your exact workflows — refunds, exchanges, cancellations, order changes. Not scripted replies. Real actions, every time.

Build AI Workflows

Design step-by-step workflows for every customer scenario. AI follows your process exactly — no shortcuts, no improvisation.

Actions, Not Just Answers

AI processes refunds, cancels orders, initiates exchanges. Real actions in your systems, not just text responses.

Your Brand, Your Voice

Train AI to speak exactly like your best agents. Tone, vocabulary, personality — all customizable.

Multi-Step Resolution

Handle complex issues that require multiple steps across different systems — all in one conversation.

Conditional Logic

AI makes decisions based on order value, customer tier, product type, and more. Different rules for different scenarios.

Every Query, Accurate

AI accesses your live systems, knowledge base, and customer data to give accurate, personalized responses every time.

Live System Access

AI pulls real-time data from your OMS, CRM, logistics, and payment systems. No stale information.

Knowledge Base

Upload your SOPs, FAQs, product docs. AI learns and references them accurately — no hallucination.

Sees What Customers Send

AI processes images, screenshots, and documents shared by customers to understand issues faster.

Every Language, Same Quality

Native multilingual support. AI responds in the customer's language with the same accuracy and tone.

Keep Customers Informed — Automatically

Proactive notifications at every stage of the customer journey. No manual follow-ups needed.

Order Confirmation

Instant order confirmations with details, expected delivery, and tracking setup.

Shipping Updates

Real-time shipping notifications as orders move through fulfillment.

Delivery Alerts

Delivery confirmations and follow-ups to ensure customer satisfaction.

Post-Delivery

Automated feedback collection, review requests, and cross-sell recommendations.

Smart Escalation

AI knows when to hand off and does it seamlessly — with full context, so humans never start from scratch.

Sentiment-Based Escalation

AI detects frustration, urgency, and dissatisfaction in real time. Escalates to a human before the customer has to ask.

Complete Context Transfer

When AI hands off, the human agent gets a full summary — issue, steps taken, customer sentiment. No repetition.

Two-Way Flow

Humans can hand back to AI after approval steps. AI continues the workflow. No dead ends.

AI for Sales

Turn support conversations into revenue. AI recommends products, locates stores, and guides customers to purchase.

Product Recommendations

AI understands your entire catalogue — attributes, compatibility, use cases. Recommends like your best salesperson.

Store Locator

Help customers find the nearest store, check stock availability, and get directions — all within the chat.

Guided Shopping

AI asks the right questions, narrows down options, and helps customers find exactly what they need.

Customer stories

We went from 6-hour response times to under a minute. 86% automation in the first month. Cut our support team from 20 to 12 while CSAT improved. This is what we expected from other tools but never got—easy to use, actually works at scale.

86%

automation rate

<1 min

response time

Rohan Mehta
Rohan Mehta,Head of Customer Experience, mCaffeine

See How 80%+ Automation Actually Works

We'll show you real conversations—AI handling refunds, tracking orders, switching languages—all fully automated, end to end.

Most chatbots either follow rigid scripts or improvise and get things wrong. Flowcall's Deterministic Decision Engine gives you both—your exact process, followed step by step, while the conversation stays natural. Every condition is checked, every step is completed, nothing gets skipped. That's how we get past 80% automation without incorrect or made-up answers.

Yes. AI pulls data from every system your agents use—your store, CRM, logistics, payments—so it gets the same context a human would. Most teams start at 50-60% automation on day one. We work with you to add workflows and push higher. 80% automation typically takes 2-3 months. Some hit 90%+.

It resolves. Refunds, cancellations, order changes, returns—AI checks your policies, takes action in your systems, and closes the ticket. That's the difference between a chatbot and an AI agent.

Yes. AI ingests your entire catalogue—attributes, use cases, compatibility. It asks questions, narrows down what the customer needs, and recommends like your best salesperson would.

Most can't tell. AI speaks in your brand voice, remembers context across messages, and responds naturally. The only giveaway? Answers arrive faster than any human could type.

WhatsApp, email, Instagram, Messenger, live chat, and phone. AI handles conversations on all channels except phone—for now. For phone, we integrate with your telephony provider, transcribe every call, and create tickets automatically. Voice AI is coming soon.

AI handles 80%+ of queries—sometimes 90%+. For the rest, it collects information and hands off with full context. With AI Assist, your agents become at least 2x faster. Almost every company we've worked with has seen >50% agent headcount reduction. Human agents stay important—you just need fewer of them.

Ours is built for AI-first support. AI creates tickets, summarizes conversations, drafts responses, fills forms, routes intelligently. But here's what traditional helpdesks can't do: when AI hands off to a human, the human can hand back to AI. Need approval on one step, then AI continues? That works. In traditional helpdesks, once a ticket goes to a human, everything after is manual. Ours flows both ways.

100+ pre-built integrations—channels, CRMs, order management, logistics, payments. Every system your agents use, AI uses too. Need a custom integration? Describe your system in plain English—how it authenticates, what data you need—and AI creates the integration for you. No developers, no API documentation needed.

Yes. A Flowcall implementation engineer works with your team to understand requirements, SOPs, systems, and edge cases. We translate those workflows into AI-driven automations, configure integrations, test with your team, and keep iterating until you are ready to go live.

We provide implementation ownership. Your Flowcall implementation engineer updates workflows as requirements change, tunes routing and escalation logic, and turns feedback into automation improvements.

We do something better. We configure AI workflows for your actual business—completely free. Your team tests it, suggests improvements, and we iterate until the responses are right. You go live only when you're confident.

Book a demo. Tell us your use case and we'll map out how to get you live.