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Insights on AI Customer Service, AI Helpdesk, Ticketing, Automation, Contact Center Software, WhatsApp Business API, and Conversational AI
AI Chatbots in Customer Service: The Complete Guide for 2026
AI chatbots in customer service use generative AI and LLMs to automate 70-90% of customer queries, reduce response times to under 10 seconds, and cut support costs by 30-60%. The AI customer service market is projected to grow from $12.06 billion in 2024 to $47.82 billion by 2030.
Conversational AI for E-commerce: The Complete Guide for 2026
Learn how conversational AI uses large language models with real-time data access to automate customer interactions across channels, achieving 80-90% resolution rates while maintaining high satisfaction. The global conversational commerce market reached $8.8 billion in 2025 and is projected to grow to $32.6 billion by 2035.
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